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Delivery

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01. What are the shipping costs?

In most cases, shipping is FREE. For small spare parts we don't charge shipping costs. Also for the sales orders above €50,- or ₤ 40.00 we don't charge shipping costs. Only for sales orders below these amounts, we ask you to contribute. The shipping costs depend on the country to which the goods have to be shipped:

  • - Austria: € 3,95
  • - Belgium: € 3,95
  • - France: € 3,95
  • - Germany: € 3,95
  • - Netherlands: € 3,95
  • - Spain: € 4,95
  • - United Kingdom: £ 3.50
02. When will my purchased products be shipped?

We do our very best to ship each sales order ultimately on the next working day after the order was paid, provided the products are in stock. We do our very best to keep stock levels synchronized with our webshop, to prevent you from ordering products that are not (yet) in stock. To avoid delays, we recommend you to strongly choose a payment method that processes payments instantly like credit cards, iDeal (Netherlands) or Maestro (Belgium and Great Britain). In normal circumstances, all orders paid on...

  • - ...Monday are shipped on Tuesday
  • - ...Tuesday are shipped on Wednesday
  • - ...Wednesday are shipped on Thursday
  • - ...Thursday are shipped on Friday
  • - ...Friday, Saturday and Sunday are shipped on Monday
03. When will my sales order be delivered?

Delivery times depend, of course, on the destination of the parcel and the selected transportation method. All parcels are shipped from Brabantia's central warehouse in Overpelt, Belgium. The delivery times below are estimates for the standard parcel delivery service of our partner DPD:

  • - to Austria: 2 – 4 working days
  • - to Belgium: 1 working day
  • - to France: 2 – 4 working days
  • - to Germany: 1 – 2 working days
  • - to Great Britain: 2 working days
  • - to Netherlands: 1 working day
  • - to Spain: 4 – 5 working days
  • - to other countries: depending on the distance
04. Will I be informed of the delivery day?

DPD will always inform you of the delivery day by text message or email. Is the day inconvenient for you? If so, you can postpone your delivery. DPD will send you another message on the delivery day, with an expected one hour time-slot.

05. What happens if I am not at home when my parcel is delivered?

No problem. If you have chosen for (home) delivery by our distribution partner DPD, the driver will leave a card in your mailbox. This card gives you information about your parcel: either the parcel has been delivered to one of your neighbors, or the card provides you with the contact details of your local representative for making a new delivery appointment. In most cases you can do so online.

Enter your reference number and postcode on www.dpd.co.uk and then select the redelivery or collect option you'd prefer. You're spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbor, drop it off at your local DPD Pickup parcelshop, or come to the depot to pick it up.
At www.dpd.co.uk you can check the status of your parcel and find out more about DPD Pickup parcelshops, including locations and opening hours.

06. Can I track my order?

Yes, that’s possible! You will receive an e-mail from us when your parcel has left our warehouse. In this e-mail you will most likely find a track-and-trace link: almost all our distribution partners offer a track-and-trace service. Only small items that fit in a normal envelope will not have track-and-trace: these are sent to you by normal postal service. The track-and-trace link in your e-mail leads you directly to the track-and-trace information as provided by our distribution partner. Besides that. You can check the status of your parcel at http://track-parcel.co.uk/dpd/. Only your parcel number is needed to track your parcel.

07. What is DPD Pickup parcelshop?

With DPD Pickup parcelshop, you can choose, at the point of sale, to have their order delivered to the nearest DPD Pickup parcelshop. You can also manage any returns via your local DPD Pickup parcelshop. Discover your local DPD Pickup parcelshop.

08. Where can I find the nearest DPD Pickup parcelshop?

If you order is qualified for a shipment to a DPD Pickup parcelshop, this option will automatically appear at the shipping method part in the checkout. Discover it here.

09. What should I do if my parcel is damaged, of if it contains the wrong product?

In case something went wrong with your order, please contact us through our contact form. If possible, please provide us your order number. We will do everything we can to resolve the problem as soon as possible.

10. On what days is the Brabantia warehouse facility closed?

Our central warehouse is located in Overpelt (Belgium) and is closed on all Belgian holidays. On these dates no orders will be shipped:

2017:

25 December / 29 December