Service & contact | Brabantia

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Service & contact

Quick help

Touch Bin support.

Register your product.
Order a service part.
Brabantia dealers.

Ordering

I forgot my order number, what now?
Can I cancel or change my order?
Can I monitor the progress of my order?
What does my order status mean?

Payments

What should I do if my parcel is damaged?
What payments methods can I use?
How is the VAT rate calculated?

Delivery

Which delivery methods does Brabantia use?
What are the shipping costs?
When will my parcel be delivered?
Can I follow the shipping of my order?

Returns & refunds

What products can I return?
How can I return my order?
Where can I find my order ID?
Have you received my returned items?

Product & stock

How do I know if a product is in stock?
Will your products be restocked?
Can you give me more information about your products?
Where can I find the Brabantia manuals?

Electrical appliances

Does Brabantia also have electrical appliances?
Where can I buy Brabantia's electrical appliances?
What kind of electrical appliances does Brabantia have?
My Brabantia electric device is broken, what can I do?

Service parts

Problems?

Problems with Touch Bin lid?

Install catch 1st generation
Install catch 2nd generation
Clean catch

Other questions?

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You can reach us by telephone from Monday to Thursday from 9:00 - 16:30, and on Friday from 9:00 - 16:00. You can reach us on the following number +44 (0)12 7581 9119.

Would you rather see our products in person? Find a dealer here.