Small & powerful.
Good service is often reflected in the little things. Problems, complaints and defects are solved as quickly and efficiently as possible, with a focus on sustainability. For this exact reason we have a large and diverse range of service parts. This way we make new shipments as small and as minimal as possible, extend the life of your product and avoid unnecessary returns.
You can also look for the relevant solution yourself. Consult our frequently asked questions and browse our range of service parts to help you find the solution you're looking for. Not having any luck? Please get in touch with us. Share clear photos and information. This way we can determine what the issue is and look for a solution together.
Frequently Asked Questions.
Your question may have already been asked. Find the answer yourself and get fast online advice and help.
My Touch Bin lid is broken.
Do you have a problem with your Touch Bin lid? Let the Touch Bin Service Assistant help you. Keep the lid of your Touch Bin to hand. Answer some questions to help identify the lid problem. The Touch Bin Assistant will help guide you to the right solution.
This will take about 2 minutes.
Problems with your line on your rotary dryer?
Is your clothesline broken? This may be to do with the tension of the clothesline, the age of the product or other factors. Fortunately we offer loose washing lines to solve this problem as quickly and permanently as possible so you can let nature do its work again as soon as possible.
Got another issue with your rotary dryer or questions about warranty? Please heck out our FAQs or contact our customer service team.
Quality & Sustainability.
All of our products are designed, developed, produced and tested to a high quality standard. Depending on the type of product you purchase, you are entitled to a 2-, 3-, 5- or 10-year warranty. This allows us to guarantee quality to our customers. If you need to claim warranty, we will ask you to provide us with a description/evidence of the issue/defect and proof of purchase.
Despite the fact our products last a long time and are made of good, high-quality materials, a defect or other issue can often be resolved with a small part. This is how we do everything we can to prolong the life of your Brabantia product.