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  • Free shipment from £40,-
  • Returns within 30 days
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SERVICE & CONTACT.

Ask your question via our contact form

OPEN CONTACT FORM


Or call us, we are there for you
Good to know: we are available from Monday to Thursday between 9 am and 4.30 pm and on Fridays from 9 am to 4 pm.
  +44 (0)12 7581 9119

 Quality
 guaranteed


Brabantia stands as a company that typifies durable solutions and lasting values. A reputation such as this is a valuable asset. So we take good care of it. As we do of all our products, which is why all Brabantia products carry a long-term guarantee.

Our website offers the most efficient way to order a service part . Service parts can be bought, but also claimed under guarantee via our website.

 Quality
 guaranteed


If you cannot solve your guarantee issue at the service parts section, please contact us via our contact form.

MORE ABOUT OUR GUARANTEE

TO SERVICE SHOP

HOW TO
order a service part?

Service part orders or guarantee claims can easily be done through our service webshop.

Visit our service shop and find the replacement part that you need, open the product page. Add the service part to your shopping cart. Do you want to claim guarantee? Under the button 'ADD TO CART' on the product page you can select 'I want to claim a guarantee for this replacement part'. If you follow the steps using the form that appears, the part will be shipped to you free of charge. You can only claim a guarantee on service parts.

TO SERVICE SHOP

Did your Touch Bin lid stop working?
Is something wrong with your Touch Bin lid? That’s not good! Let us help you to find a solution by using our Touch Bin Assistant. The Touch Bin Assistant will ask you some questions, so we can solve the problem and your Touch Bin will work properly again soon.

  TOUCH BIN ASSISTANT



Already received your spare parts, but don't know how to install them? We have got some manuals to help.

INSTALL LOCK 1E GENERATION



INSTALL LOCK 2E GENERATION

REGISTER YOUR PRODUCT

Bought a Brabantia product?
Please register your product so we can offer you full product support.

REGISTER NOW

Helpful tips for Brabantia products >

REFILL FLAME LIGHTER
Empty flame lighter? Refill it! Refilling your flame lighter isn't as easy as it sounds. We would love to help you out. Please check our flame lighter video.

REFILL FLAME LIGHTER

 
 

TOUCH BIN CLEANING TIPS
Want to enjoy your Touch Bin lid longer? Clean it the right way! If your Touch Bin creaks when opening or closing, or doesn't open completely, you can solve the issue by using some penetrating oil on or between the hinges. To discover the most efficient way to clean your Touch Bin lid, please open our cleaning manual.

CLEANING TIPS

 
 

CLEANING BRUSHED STEEL PRODUCTS
Brushed stainless steel is best cleaned with a micro-fibre cloth and a glass cleaner. A drop of olive oil on a dry cloth also removes marks easily and slows down the appearance of new marks like fingerprints. Never use chlorine or chlorinated, aggressive or abrasive cleaning agents, especially on plastic parts of the product.

BUY CLEANING CLOTHS

HOW TO FIND MORE
BRABANTIA MANUALS?


When necessary, we always attach a manual to our products (some products just need a bit more explanation). These manuals help you start using your product, replace broken parts the correct way or refill products.

Did you not keep the manuals? Or just lost them? Good news! You can always find our manuals, if available, online. Please search for your product on our web shop, scroll down and find the heading 'Manual' with a download link.
If the manual that you are looking for is not available, please ask our consumer service. They would love to help your with your questions.

 

Other questions?

Let us help!

Not all of your questions been answered? Or do you just need some extra information about your order, payment, delivery, account or return? Check our Frequently Asked Questions page (FAQ).

FAQ

    

CONTACT FORM


☆☆☆☆☆
"Excellent response time and service"

ditheod - 27 January 2016


☆☆☆☆☆
"Nice to see good old fashion
service still exists!"

Symmo - 9 February 2016

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