Service & contact | Brabantia

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Service & contact

Quick help

Touch Bin support.

Register your product.
Order a service part.
Brabantia dealers.

Ordering

How do I place an order with Brabantia?
Can I order without an account?
Can I order on behalf of a business?
How can I view the progress of my order?

Payments

Which payment methods does Brabantia accept?
My credit card was not authorised, what can I do?
Can I pay by instalments?
Who or what is "Adyen N.V."?

Delivery

Which delivery methods does Brabantia use?
Do I have to pay shipping costs?
What is the delivery time?
Can I follow the shipping of my order?

Returns & refunds

Do I have to pay for returns?
How do I return a product?
Where can I drop off my return products?
Where can I find my order number?

Product & stock

How do I know if a product is in stock?
Will your products be restocked?
Can you give me more information about your products?
Where can I find the Brabantia manuals?

Electrical appliances

Does Brabantia also have electrical appliances?
Where can I buy Brabantia's electrical appliances?
What kind of electrical appliances does Brabantia have?
My Brabantia electric device is broken, what can I do?

Service parts

Problems?

Problems with Touch Bin lid?

Install catch 1st generation
Install catch 2nd generation
Clean catch

Other questions?

Fill in the contact form

You can reach us by telephone from Monday to Thursday from 9:00 - 16:30, and on Friday from 9:00 - 16:00. You can reach us on the following number +44 (0)12 7581 9119.

Would you rather see our products in person? Find a dealer here.