Service & contact | Brabantia

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Service & contact

Quick help

Problems with Touch Bin lid? Click here for help.
Register your product.
Order a service part.
Brabantia dealers.

Ordering

I forgot my order number, what now?
Can I cancel or change my order?
Can I monitor the progress of my order?
What does my order status mean?

Payments

What should I do if my parcel is damaged?
What payments methods can I use?
How is the VAT rate calculated?
Is my online payment at brabantia.com secure?

Delivery

What are the shipping costs?
When will my purchased product(s) be shipped?
When will my parcel be delivered?
Will I be informed of the delivery day?

Returns & refunds

What products can I return?
How can I return my order?
Where can I find my order ID?
Have you received my returned items?

Product & stock

How do I know if a product is in stock?
Will your products be restocked?
Can you give me more information about your products?
Where can I find the Brabantia manuals?

Electrical appliances

Does Brabantia also have electrical appliances?
Where can I buy Brabantia's electrical appliances?
What kind of electrical appliances does Brabantia have?
My Brabantia electric device is broken, what can I do?

Service parts

Problems?

Problems with Touch Bin lid?

Install catch 1st generation
Install catch 2nd generation
Clean catch

Other questions?

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You can reach us by telephone from Monday to Thursday from 9:00 - 16:30, and on Friday from 9:00 - 16:00. You can reach us on the following number +44 (0)12 7581 9119.
Would our rather see our products yourself? You will find a dealer here.