Use of personal data
By using our website, we receive some of your data. This could be personal data. We store and only use the personal data that you supply directly, in the framework of the service requested by you, or that is clearly given to us to be processed.
We use the following data for the purposes specified in this privacy statement:
- • Name Address City (NAW) data
- • Telephone number
- • Billing address
- • Email address
- • Gender
- • Your nickname
- • Date of birth
- • IP address
At certain parts on our website, you must first register. After registration we store the personal data shared by you via the user name you chose. We store this information so that you do not have to re-enter it every time and so that we can contact you in the framework of the execution of the agreement.
We will not share this data that is linked to your user name with third parties, unless this is necessary in the framework of the execution of the agreement that you conclude with us, or if this is legally required. In case of alleged fraud or abuse of our website and services, we will be required to share your personal data with the competent authorities.
Via our portal you will gain access to an administrative environment where you can set, report and change your details.
Processing the order
When you place an order with us, we use your personal data to process the order. If that is necessary for the proper processing, we will also supply your personal data to third parties. Read more about this further in this privacy statement.
If you want to you may, apart from the information on our website, also be informed about our new products and services or participate in market research:
- • via e-mail;
- • via social media.
Contact form and newsletter
Through our website we offer, the opportunity to ask questions via a contact form, where you will be asked to enter various details to process your question. You may choose the information you supply with this. The information that you send us is kept as long as it is necessary based on the nature of the form or the content of your e-mail for the full answering and processing thereof.
We offer a newsletter that we use to inform those who are interested about our products and/or services. Every newsletter contains an unsubscribe link. Your email address is only added to the subscribers list with your explicit consent.
The Brabantia app that provides the service is downloaded via a third party app store. We do not have any influence on the personal data that the supplier processes and for what purpose. We recommend that you read the relevant privacy statements of the relevant supplier.
When using our website, the reviews you give are published so that they are visible to everyone on the internet. It is possible that you can be traced this way. On request, we will anonymise the information that is published.
Disclosure to third parties
We may disclose your data to our partners who are involved with the execution of the agreement, such as processing your orders.
These partners are situated in the EU, in countries declared adequate by the EU or we made strict arrangements with them to comply with the European privacy rules.
We use Google Analytics to keep a record of how visitors use our website. We concluded a processing agreement with Google to make arrangements about how our data will be used. Further, we did not give Google permission to use the Analytics information obtained for other Google service, finally we anonymise the IP addresses.
We take safety measures to limit the abuse and unauthorised access to personal data. In particular, we take the following measures:
- • for example, access to personal data is denied to sales and logistics employees via a username and password;
- • we take physical measures to control access to the systems where personal data is saved;
- • we use secure connections (Secure Sockets Layer or SSL) to secure all information between you and our website when you enter personal data;
- • we keep logs of all requests for personal data.
The personal data described above is stored for as long as it is necessary to process your orders, including the guarantee. The data is deleted, unless there is a legal obligation that requires that it must be kept longer (such as the fiscal obligation to keep payment data for longer or to prevent fraud).
Third party websites
These privacy statements are not applicable to third parties websites that are connected to our website via links. We cannot guarantee that these third parties will deal with your personal data in a reliable and safe manner. We recommend that you read the privacy statement of these websites before using these websites.
Amendment of this privacy statement
We retain the right to make changes to this privacy statement. We recommend that you regularly consult this privacy statement so that you are up to date with these changes.
Rights to have access to insight, change or delete your data
You may also send a request to the privacy department to view, edit or delete your data that we use with your consent. You may also submit a request to ask for a data export, or give reasons why you want to restrict our processing of the personal data. You may also request, obtain and view the data summary in your local language at our closest branch of choice. In order to prevent that information is given to the wrong person, we will ask you to properly identify yourself during your visit. The Brabantia privacy department strives to complete your request within one month. If this cannot be realised, you will receive an explanation of the reasons for the extension within one month. Changes and removal of data is only performed if this is not in contrast to the law.
When it concerns insight into personal data linked to a cookie, you must also send a copy of the relevant cookie. You will find this in the settings of your browser. If the data is incorrect, you may ask us to change or delete the data.
Personal data authority
Naturally we will help you further if you have complaints about the processing of your personal data. Based on the privacy legislation you are also entitled to submit a complaint with the Dutch Personal data authority or with the court. The address of the Personal data authority is: Postbus 93374, 2509 AJ Den Haag, Nederland.